Landscaping and maintenance
I care you worry professional gardening company to provide you with thoughtful service
Design concept
Shanghai Xinxin Horticulture Co., Ltd. has a total of more than 350 professional management, design, maintenance team, including garden design engineers 5, flower gardening technicians 4, green chemical 44, other technicians more than 20。
Back to nature is a professional brand of Shanghai Provincial Horticulture Co., LTD。2018年，While expanding the plant rental business，Founded the "back to nature" professional gardening service brand，Formed a "mighty pass road really like iron.，Now step from scratch "professional product design team，The team relied on "yellow sand hundred battles wearing golden armor，Do not break the building orchid will not return "fighting spirit，Adhere to the "long in the cage, return to nature" of the new design concept，Offering a brand new range of horticultural products，Committed to innovative horticultural culture，Create a new working and living environment for customers，And inspire people's passion for work and love of life。
At present, there are 11 types of gardening design styles, which are:
1. Business/Technology
2, simple/atmospheric
3. Literary/fresh
4. Texture/texture
5. Romantic/dreamy
6. Flat/geometric
7. Abstract/Cartoon
8, National style/Europe and America
9. Pastoral/Retro
10. Festivals/celebrations
11. Customer Demand (examples)
Product positioning:
My heart, you worry is the business philosophy of gardening, dedicated to provide stable and high-quality products and services for new and old customers。Since inception，Has all kinds of financial insurance for Shanghai area，Large central enterprises，Hotel shopping malls, hospitals, office buildings and other customers provide green leasing, sales, maintenance and other indoor greening services and outdoor landscaping design and construction services，It has established a certain market position in the indoor landscaping decoration and outdoor landscaping market in Shanghai area。Gardening with friends from all walks of life to create a better home, create a green and harmonious life。
Lease scope introduction: Daily lease - Long-term lease of flowers, flowers and plants inside and outside the front desk, office (building) of each unit，Regular or irregular home delivery service;Venue rental - venue, booth decoration (flowers, flower baskets, table flowers, foliage and flowering plants, craft flowers, etc.);Festive rental - important festivals (May Day, National Day, the anniversary of the establishment of the company) design, construction, indoor plants, flowers rental maintenance services。
Service target:
Office greening lease, office greening lease, hotel and guesthouse plant lease, hospital greening lease, shopping mall greening lease, financial institution factory greening maintenance, car 4S shop greening lease maintenance, bar flower and plant leasing, beauty salon greening lease and other collective office, business premises or entertainment and leisure clubs。Provide plant rental, maintenance, green rental, indoor plants, with professional services to create a pleasant living and working space for customers。
After-sales service:
First, perfect after-sales service supervision system
We supervise and evaluate the quality of service by means of on-site service of horticulturists, regular inspection of customer supervisors, random inspection of company quality supervision, and customer complaints。
2. Strict standard process
序号 | Service item | 标准 |
1 | Attendance frequency | No less than one time a week to the site inspection, maintenance of plants and flowers |
2 | 沟通 | At least once a weekInteract with customers and understand their needs |
3 | 浇水 | Water as soon as necessary |
4 | 施肥 | According to the growth of plants and flowers, fertilize them |
5 | 修剪 | Prune plants and flowers according to their growth |
6 | Clean and beautiful | Leaf, flowerpot, tray cleaning |
7 | 除虫 | Treatment of infested plants |
8 | 摘顶 | Remove the bare top tooth to ensure beauty |
9 | 转向 | Overcome phototropism and ensure beautiful appearance |
10 | 更换 | Timely replacement of poor condition植物花卉 （For the sum standard deviation degree of more than 25%, the special position can improve the standard） |
11 | Service personnel replacement | Adjustment of maintenance staff and customer supervisor |
12 | 现场 | Service hours, dress, work attitude, environmental hygiene |
13 | Service supervision | Multi-level supervision of service quality |
Third, strict performance management
1. The company employs specialized training institutions to regularly train employees on service etiquette and service awareness and track assessment;
2. The company conducts monthly professional skills training for on-duty employees, and regularly conducts job rotation training, and conducts layoff training for unqualified employees;
3. In view of the problems in the after-sales inspection last month, the company regularly conducts a centralized training and assessment for all maintenance personnel every month, and gives rewards and punishments。
Telephone consultation
Online communication
Business appointment
Door-to-door negotiation
Confirmation scheme
Sign a contract
Construction distribution
Site acceptance
Quality control
Solve the problem
Routine maintenance
After-sales service
Scan wechat consultation
Copyright(C)2014-2019 Shanghai Provincial Gardening Co., LTD. All rights reserved Shanghai ICP number 14035665 Address: 1966 Jinke Road, Zhangjiang, Shanghai Tel: 021-58914288 Technical support:Hundred heavy cloud building station
